Behind the scenes
Getting covered takes a few minutes. When something breaks, it takes one call. Here's the whole story, start to finish.
The story in two acts
Act I
Tell us your ZIP code and home type online, or call us. It takes about two minutes.
Pick Systems, Complete or Premier, and add any extras your home needs.
Your plan starts right away. Coverage for repairs begins after a 30-day waiting period.
Act II
Call us or file a service request online, any hour, any day.
A licensed local technician usually contacts you within 48 hours to schedule a visit.
The technician diagnoses the problem. You pay one flat service fee for the visit.
Covered repairs or replacements are on us. Nothing more to pay.
Two versions of the same Saturday
Without a plan
With GoodFellas
Before you call
Your request goes faster with a few details on hand. Don't have them all? Call anyway. We'll help you find what we need.
SERVICE REQUEST CHECKLIST
Straight answers
A technician usually contacts you within 48 hours of your request to schedule a visit. For emergencies, like a major leak or no heat in winter, we work to get someone out as fast as possible.
We send a technician from our local network, so you don't have to find one. If no network technician is available in your area, we'll work with you to use a licensed technician of your choice.
If a covered item can't be repaired, or repairing it would cost more than replacing it, we'll replace it with one of similar features and capacity, up to your plan's coverage limits.
The technician explains what's wrong before any work starts. If the repair isn't covered, you decide whether to go ahead at your own cost. You're never charged for work you didn't approve.
More questions? Read the full FAQ